However the ArchiCAD installed from the disks for these users is actually the U.S. For example, we have had people who are based in Canada or in Latin America download the International version of MasterTemplate, which expects (or is set up to use) the International version of the ArchiCAD Library. If you already have it loaded, then perhaps you are using a different version of MasterTemplate than is appropriate for your library. Have you used the Library Manager to load up the ArchiCAD 16 Library? You didn't mention whether you actually have that loaded in the Library Manager, or not. I apologize for not replying more promptly - I was out of town attending a conference for several days, then this just slipped down below the horizon line in my email list.
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